Question 1

Who do I contact with questions?

Accepted Answer

The contact information for the LCASE Settlement Supplement's HRA Administrator is Via Benefits. The Via Benefits LCASE Settlement Administration is: Via Benefits LCASE number: 833-939-1210 Website: https://my.viabenefits.com/LCASE ARCHER contact information regarding questions on the Supplement eligibility and amounts: ARCHER toll-free number 1-800-978-8522 Email: llnlretireesettlement@archersystems.com (note: email preferred) The Via Benefits Funding Guide for Reimbursements was sent to primary account holders only and is also available on the ARCHER website: http://www.llnlretireesettlement.com/ A sample of The Funding Guide is also available at: https://documents.viabenefits.com/website/lcase/991009-200526-FundingGuide-LCASE-1.pdf Questions about medical plan enrollment and provisions should be directed to the Carrier's contact number for the plan you elected for 2021. For group benefits plan enrollment information through LLNS: Empyrean: 844-750-5567 or LLNS Benefits Office: 925-422-9955 Medicare-Eligible LLNS Via Benefits: (866)682-4841

Question 2

How do I know if I am eligible for a supplement?

Accepted Answer

To qualify for an annual Settlement Supplement, you must have filled out a CMDF, be approved by ARCHER, and you must be enrolled in a valid medical plan through the LLNS open enrollment process. If you were not on the eligible list of participants as of January 1 of the plan year, you need to contact ARCHER to be added to the list. To determine your eligibility, ARCHER will require that you provide a confirmation statement from either Empyrean or Via Benefits and/or a premium statement showing the plan you have elected. If you have a question about your enrollment, please have this confirmation available when you call ARCHER.

Question 3

What if I am not listed as having a Supplement, but I believe I am eligible?

Accepted Answer

If your primary family member does not have a supplement amount included for all eligible members in the Via Benefits LCASE Settlement HRA and you have met the CMDF and enrollment requirements specified above, please contact ARCHER on the phone number and email above. Before contacting ARCHER, you should confirm that: 1. You have filled out a Class Member Data Form (CMDF) 2. You are enrolled in a LLNS-sponsored medical plan through either Empyrean or Via Benefits. 3. You have your confirmation documentation available that shows your 2021 election so that ARCHER can relay the information to Via Benefits.

Question 4

What if I have questions about my medical plan enrollment?

Accepted Answer

Questions about your medical plan enrollment should be directed to the plan administrator for the plan you elected. The contact numbers are provided above and in the LLNS 2021 Open Enrollment Guide provided during Open Enrollment.

Question 5

How can I find out how the amount of my Supplement?

Accepted Answer

The Settlement Supplement amount for each eligible class member or family unit is determined using the election information provided during the 2021 LLNS open enrollment process. Any eligible expenses incurred on or after January 1, 2021, are qualified for reimbursement. The Supplement amounts can be found at the following link: http://www.llnlretireesettlement.com/documents/Implementation of Settlement Supplement Administrator for HRA (May 2021).pdf

You can call the Via Benefits LCASE number above and ask the advisor to confirm the total amount of your family's Supplement. Please note that the Supplement amount for the entire family is listed under the primary member's name. For example, a family of 2 members, a Retiree and Spouse, who are entitled to a Supplement and enrolled in Kaiser Senior Advantage will have a Supplement of $1,212 ($606 per member), and it will be visible in the LCASE Settlement Administration account under the name of the retiree.

Question 6

What do I do if I believe I am entitled to a different Supplement amount than has been credited?

Accepted Answer

If you believe the Supplement amount is incorrect, email ARCHER for an explanation as to how your Supplement was determined.

Question 7

What if I am non-Medicare eligible and getting a supplement?

Accepted Answer

For the non-Medicare eligible class members, this will be the first time you will have access to an HRA. You will need to establish a direct deposit account with Via Benefits to receive reimbursements.

Question 8

What if I am Medicare-eligible and getting a supplement?

Accepted Answer

Class Members who are Medicare-eligible may already have an HRA provided by LLNS. For those who already have an HRA, please note that this HRA is separate and additional to the one you already have. If you receive your LLNS supplement through Via Benefits, then you may have direct deposit information on file, and that should be available to your LCASE Settlement Supplement as well. If you cannot locate it, you should contact the LCASE Via Benefits team at the information provided above. If you receive your LLNS supplement through Empyrean/Kaiser Senior Advantage, you will need to provide direct deposit information to the LCASE Via Benefits representatives (see below and in your Funding Guide, sent separately by Via Benefits to your home address).

Question 9

What do I do if I have questions about my account access to my LCASE Settlement Supplement?

Accepted Answer

Questions about your account and access should be directed to the Via Benefits LCASE call-in line listed above.

Question 10

Where is my HRA?

Accepted Answer

All HRA's are joint accounts, and the funding guide to reimbursement will be in the name of the primary. If you are a spouse or a dependent, your allocation will be loaded under the primary, and you may access and submit reimbursements to this account.

Question 11

What if a Via Benefits staff says I have a $0.00 allocation?

Accepted Answer

This means you are a spouse/dependent, and the funds are loaded under the primary; ensure you ask about the funds for the family unit under LCASE.

Question 12

Is my HRA amount correct?

Accepted Answer

The Via Benefits Team will not know whether your HRA amount is correct or not and will refer you to the table here. If you review the allocation that should have been loaded for your family unit and you would like to report a data discrepancy, the Via Benefits staff can log a data escalation and/or refer you to ARCHER for corrections.

Question 13

What do I have to do to receive my Supplement payment(s)?

Accepted Answer

To receive a Settlement Supplement payment, Via Benefits requires that participants enroll in direct deposit and that reimbursement requests be submitted. Class Members who already receive an HRA through Via Benefits should have access to their direct deposit account for the Settlement Supplement. If there is a problem with this access, please contact LCASE Via Benefits at the contact information provided above. If this is the first time receiving an HRA through Via Benefits, you must enroll in direct deposit so that payments can be sent to your designated bank account. This can be done by phone or online using the LCASE Via Benefits contact information provided above. Payments require submission of reimbursement requests to Via Benefits for your premiums and out-of-pocket medical expenses which can be done online or by requested a claim form by calling the Via Benefits LCASE number provided above.

Question 14

Why has my payment not been released?

Accepted Answer

Payments that are 'pending' or 'on hold' are either missing direct deposit information or waiting on bank account validation after direct deposit information has been loaded, this temporary delay will be resolved shortly and the money deposited directly into your account if a valid bank account was provided. If after a few days the money has still not been released, go online, and correct the direct deposit information entered or call Via Benefits for a direct deposit form.

Question 15

How long does it take before any changes will be updated in Via Benefits?

Accepted Answer

Changes are sent to Via Benefits on the first Thursday of each month; depending upon the timing, it could take up to a month for your changes to update during the month the change(s) are submitted.

Question 16

Who do I notify in the case of a death of a class member?

Accepted Answer

You should notify ARCHER as soon as possible after the death of a class member.

Question 17

What happens to the Supplement if a class member dies?

Accepted Answer

Should a class member pass away during a “current” plan year, a surviving spouse, heir, or beneficiary may submit eligible claims on behalf of the deceased class member for reimbursement of any eligible claims incurred prior to death. A survivng spouse, heir, or beneficiary has six (6) months to submit eligible claims on behalf of a deceased class member.

Question 18

Is there a refund or payment of the Supplement to a deceased class member’s heirs?

Accepted Answer

No. There is never a “refund” of a Supplement amount or any accumulated balance. A surviving spouse, heir, or beneficiary may submit eligible claims on behalf of the deceased class member for reimbursement of any eligible claims incurred prior to death. A surviving spouse, heir, or beneficiary has six (6) months to submit eligible claims on behalf of a deceased class member.

Question 19

How do I set up direct deposit for my LCASE Settlement Supplement?

Accepted Answer

Please follow one of the three direction sets below: Online: Log in to https://my.viabenefits.com/LCASE and then click 'Funds and Reimbursements.' Then you click 'Reimbursement Center' and under the section 'Did you know?' select 'Set Up Direct Deposit.' Finally, enter the banking information requested to complete the form. Mobile: Login to Via Benefits Mobile App and Scroll down on the Account Dashboard screen and select 'Set Up Direct Deposit.' Enter the banking information requested to complete the screen and click 'save.' Paper: You may call Via Benefits and request a direct deposit form be mailed to your home. Once received, you will fill out and return the requested information. If you have questions when filling out the form, do not hesitate to call Via Benefits for assistance.

Question 20

I have direct deposit set up; how do I submit my expenses for reimbursement?

Accepted Answer

If you are not enrolled with Via Benefits (pre-65 or on the Kaiser group plan(s) or would like to submit manually for reimbursement, you will need to use one of the following reimbursement methodologies: Online or Mobile: Login to https://my.viabenefits.com/LCASE or by using the Via Benefits Mobile App and then click 'Funds and Reimbursements.' Then you click 'Reimbursement Center' and select the type of reimbursement you are seeking, either Premium or Out-Of-Pocket. On the reimbursement homepage. Paper: You may call Via Benefits and request a reimbursement form to be mailed to your home. Once received, you will fill out and return the requested information. If you have questions when filling out the form, do not hesitate to call Via Benefits for assistance. Don't forget that in order to process your reimbursement, we will need the following information: Coverage Period (e.g., 01/01/2021 - 12/31/2021) Carrier (e.g., Anthem) Individual Serviced (e.g., John Doe) Monthly Amount (e.g., $200.00) If you are enrolled with Via Benefits, please go online or call Via Benefits to turn on Automatic premium reimbursement from your LCASE Settlement HRA. For Pre-65 and Kaiser Group plan participants Kaiser and Empyrean have provided directions on how to get your monthly premium amount (from Empyrean) and coverage periods (from Kaiser). Please see additional information below: Empyrean: The participant must log into the main benefits enrollment portal, and then login to billing is an SSO from that homepage. www.llnsretireebenefits.com Once you log in, you select "Billing Services" link on the homepage to single sign-on into their Billing Account.

Kaiser: Members can access most of the information requested on the kp.org website. The missing piece would be premium payments, ARCHER does not have any documentation to provide members regarding their premiums paid.

Frequently Asked Questions